Charlotte Richardson-Beck No Comments

FBP 118: Leadership: How do others view you?

Have you ever met someone that you didn’t connect with, but you’re not sure why? Well, that’s your inbuilt ‘Congruency Meter’ measuring character and charisma and helping you form an impression of someone.

On this episode of the Fluid Business Podcast, Ray and Andy discuss how this impacts leadership and why character and charisma are major influences on your leadership success.

More on this topic is available on the Levels Blog.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Fluid Business Coaching No Comments

FBP 117: Making Business Decisions: It’s Your Choice

In this episode of the Fluid Business Podcast, Andy Sleet and Ray Moore discuss why business owners can struggle to make business decisions. Learn why you always have a choice and by avoiding making a decision is your choice to remain the same.

Read more on The Levels Blog: http://www.thelevelsblog.com/at-the-end-of-the-day-its-your-choice/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 116: Team Communication: Understanding the hidden barrier

Business Coaches Ray Moore and Andy Sleet are on this episode of the Fluid Business Podcast exploring why team communication often fails. Missed deadlines and targets are the result of this hidden barrier to effective communication in your business. Tune in to find out more.

Read more on The Levels Blog: www.thelevelsblog.com/heres-how-to-g…ion-in-a-team/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 102: You Ask We Answer: What makes a business a family business?

We asked for your family business questions, so this week Hugo Heij and Ray Moore are answering this listener’s question:

“I’ve employed my son and daughter in my business and hope that they will take over one day. But other people in the business seem resentful towards them. How can I resolve this?”

Hugo and Ray delve into why business owners need to make a conscious and open decision about bringing family members into the business.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Adapt or die, the choice is yours

Written by Ray Moore.

In today’s rapidly changing environment, businesses need to proactively adapt and ‘keep up’ with the pace of change. Any business that resists changing to market and industry developments faces loosing their competitive edge and ending up in an ‘evolutionary cul-de-sac.’ Here are the top two ever-changing areas that SMEs should focus on:

Technological advancements

Without change, we would still be using cash as our main method of payment. In the podcast (Episode 090), Andy and I chat about a high-street retailer that resisted the change from cash to using credit cards, which had a detrimental effect on the business. Technology advancements are often the catalyst for change and although it can be seen as a disruptor at first, in the long run it is likely to make for smoother and more convenient processes.

Customer expectations

Using the example of payment methods again; we know that card payment is the norm in almost all shops and restaurants. Customers expect to be able make card payments and don’t carry much cash around with them. Any business not accepting card payments is going to inconvenience customers and fail to meet their expectations.

The expectations your customers have are constantly changing. Today, many customers expect to be able to make contactless payment and in the near future your customers may expect something else. Being in touch with trends, your competition and industry developments is essential to meeting your customers’ needs.

As I mentioned in the Podcast, small businesses are not just competing locally, regionally or even nationally anymore, we are all competing in a much more globalised world, therefore we need to embrace the changes and not fall behind the curve.

Read more about this topic on my blog.

Charlotte Richardson-Beck No Comments

FBP 079: How to become a great business leader

What makes a great leader? Are they natural born leaders, or do great leaders have something that can be learnt? Hugo Heij, expert in leading and developing teams, and Ray Moore, who has an extensive understanding of business owners, discuss what makes a business owner become a great leader. Click here to read more on this topic.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

Charlotte Richardson-Beck No Comments

FBP 075: Do what you say you’re going to do

In episode 075 of the Fluid Business Podcast Andy Sleet & Ray Moore discuss the importance of trust within teams and why you should always do what you say you're going to do.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 074: How To Get The Most Out of 2017

In episode 074 of the Fluid Business Podcast Andy Sleet and Ray Moore discuss how to get the most value from your business this year.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 071: How To Get The Right People On Your Team

In episode 071 of the Fluid Business Podcast Hugo Heij examines how to get the right people on your team with Andy Sleet.

To read Hugo's original blog CLICK HERE.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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How to Get the Right People on Your Team

Team By Hugo Heij

When it comes to team and people there have been two overarching frustrations that I have heard in the past 20 years, both when I worked in the Shipping Industry, and now working with my clients as a business coach.

The first is, I can’t get the right people, and the second, I can’t retain the right people.

And although I can write a book on both comments separately, there is a close connection between them. Because once we attract the right people to our companies, the chance to retain them will also significantly increase. In this post, I will be solely focussing on getting the right people on board.

So, to get the right people on the team, first we need to be clear about a few things:

  1. What is the role you are trying to fill?
  2. What are requirements for that role?
  3. What are the team dynamics?
  4. Where do you find the right person?

What is the role you are trying to fill.

Too often I see that businesses are hiring staff for positions before they even paused and thought about the position to fill. Even though you might have a job specification, is this really what the business needs at this moment. If you are replacing someone, this might be a good opportunity to review the role and see where the job specification can be updated.

What are the requirements for the role?

Once you have established what position you are looking to fill, you have to carefully review what the requirements are for that role. We all want to have the person that can do it all in the best possible way, but unfortunately these people are hard to find. In Holland we call this the “sheep with the five legs”, meaning someone good at everything.

Another key aspect is making sure the personality profile of the person fits within the role. At Fluid we use a tool called Talent Dynamics which is created to make sure that people are in flow. Flow means ‘the path of least resistance’. This is achieved when someone loves their role and is good at it. All people have different preferences and strengths. Once we know the requirements and we select the person with the right strengths, we are a step further in finding the right person, and retaining them long term.

If you are curious if you and your team are in flow, why not book an appointment with one of our Flow consultants. They can help you on the right track with proven tools and assessments.

What are the team dynamics

Another important aspect of getting the right staff, is the fit with the current team. A good way to find out is introducing the candidates to the future team they have to work with. If a candidate is selected by an MD and an HR department, who ultimately are not working with the person, this can lead to frustrations and disappointments later. Make sure the team fit is established, before you hire the person.

Where do you find the right person?

When you have clarity around point 1, 2, and 3 you can start the search for a candidate. You can do this in house or use the services of a recruitment company.

Doing it in house you have to determine if this is a good use of your time and skills. We often forget that the money we save by using a service company is easily spent on missing out on much other stuff, because we have been busy selecting CV’s and conducting interviews.

When you are using a recruitment company, make sure you are working together with a company that is looking to help you find the candidate. They need to be interested in your requirements to propose a suitable candidate. Too often I see recruitment companies just pushing CVs, which often means you are still doing all the work.

A good recruitment company wants to meet with you to get the requirements clear. Once they know, they go to work and present you with several suitable candidates. In that way, they will save you a lot of work, and a lot of hassle. Not to mention the money they ultimately save you.

When you find a good candidate, who is clear about the roles and requirements and fits within the team you are off to a good start. This will also increase the likelihood in retaining that member of staff.

 

For more on this listen to the Fluid Business Podcast Below:

 

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