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FBP 082: Has Your Extraordinary Become Ordinary?

When was the last time you celebrated business success? Recognising success is good for business; it gives your team a boost and shows your business leadership skills. On this episode of the Fluid Business Podcast Ray Moore and Hugo Heij discuss the benefits of acknowledging success.

For more on this topic, check out the blog.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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Never answer your phone in meetings: Here’s why…

Written by Hugo Heij

It's easy to overlook the importance of meeting etiquette and how seemingly harmless actions can have a bigger impact on those around you.

Have you ever phoned someone, and they answered the phone whispering if they can call you back because they are in a meeting? (Or do you recognise yourself in this? -> Read on!)

When this happens a few major errors in judgement are taking place. And I know, these are big words, so let me explain them to you.

Error #1:

By answering the phone, you lost connection with the person or people you are meeting with. You have made the conscious choice that answering the phone was more important than paying attention. This does not pay much respect to the people you are meeting with.

Error #2:

By answering the phone, you delayed the meeting, and you forced the other participants to spend more time in the meeting, because the meeting rhythm has been disturbed. Hijacking other people’s time. Ouch!

Error #3:

The fact you know someone was calling, meant you had it either ringing (oops, sorry. Forgot to put in on silent), or buzzing on the table (yes, other people do notice that and it distracts), or flashing in front of you (that is also being noticed!) or your smartwatch has notified you (congratulations with your new gadget). Whatever triggered you to answer the phone, meant that the meeting has been distracted and your call has prevailed over the bigger cause you are meeting for. What is your priority?

Error #4:

By answering the phone, you have given your caller the initial joy you answered, for it to be followed by a short question, ‘Can I call you back?’ This does not pay much respect to the person calling you either.

Error #5:

By answering the phone, you have robbed me from the opportunity to leave you a message or question, so you can think about the answer, before ringing back. This could potentially have saved us both time. Thanks!

Solution:

When you are meeting somebody, please switch off your phone, or leave it in the car or in your bag. If I call you in that moment, I am absolutely fine to leave you a message or for you to call me back at your own leisure. I won’t be upset, feel left out, or think I am being ignored.

Please pay respect to those you are meeting with. Give them your full and undivided attention. They deserve it, and it will save you time!

And if you are expecting that extremely important phone call; notify the meeting in advance. We all have those phone calls from time to time.

Vice Versa

If you call me and you get my voicemail, please don’t take it personally. It’s not that you are not important. It’s not because I don’t want to speak to you. It’s not that I am ignoring you.

It’s simply, because I choose, at that moment, to give my full attention, to the person I am meeting with. And yes, that is sometimes myself.  Just leave me a short message, and I will call you back.

 

In Episode 081 of the Fluid Business Podcast, Hugo Heij discusses meeting etiquette in more depth with Andy Sleet.

Related podcasts:
FBP 022: Meeting rhythms
FBP 065: Rules of a team meeting

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Banish negativity in three simple steps

“It will never work… I’ll give it three months… What’s the point? I don’t want to moan, but…”

We all come across people that make these statements. In the book Polar Bear Pirates, Adrian Webster describes negative people as ‘Neg Ferrets.’ People that always seem to find a problem or a reason why an idea won’t work. And if they can’t find it, they will keep moaning until all your energy is drained.

In life we often meet people like this; it can be in our families or amongst friends. But of course we also come across these Neg Ferrets in our workplace and teams. Negativity amongst employees in the workplace can spread and often leads to a demotivated team.

Dealing with these negative characters is not always straightforward, because although firing an employee could be a possibility, there are ways to engage and inspire Neg Ferrets too. Let’s look at the three stages to managing workplace negativity:

Stage 1: Identify

First of all you need to identify them, which is the easy bit. Neg Ferrets will always make sure they are being heard. They like to sow the seeds of doom and gloom in as many ears as possible, so they make it their art to do so. It could happen around the coffee machine, during meetings, wherever they see an opportunity to share their negativity.

Stage 2: Ring-fence

After identifying them, you need to ring-fence them. Remove the stage they use to speak from. Avoid their speeches about problems, but if you hear them, ask them questions and challenge their ‘theory.’

The moaners and complainers only have a limited vocabulary and they don’t like to be challenged. They certainly don’t like to give a reason or explanation for their behaviour.

Stage 3: Blast them with positivity

Another very good cure against these people is positivity. Being happy about what is happening, positive about change, looking forward to developments is something they hate with a passion. They will therefore avoid speaking up when you are around. Your positive outlook will blind their dark sarcasm.

It is important to see how the group is divided. Some people will wait in the middle to see how an argument or conversation develops. They do not choose sides until it is clear who is winning. Making the negative people feel uncomfortable will help the undecided choose the proactive and positive group. This strategy reduces the group of moaners and can potentially close them down.

If you want to put a positive spin on the complainers, then listen to what they have to say. Determine if they have a valid point, which you need to address. It could be that this critical observation is useful.

 

For more on workplace negativity, tune in to Episode 080 of the Fluid Business Podcast.

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FBP 079: How to become a great business leader

What makes a great leader? Are they natural born leaders, or do great leaders have something that can be learnt? Hugo Heij, expert in leading and developing teams, and Ray Moore, who has an extensive understanding of business owners, discuss what makes a business owner become a great leader. Click here to read more on this topic.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

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FBP 071: How To Get The Right People On Your Team

In episode 071 of the Fluid Business Podcast Hugo Heij examines how to get the right people on your team with Andy Sleet.

To read Hugo's original blog CLICK HERE.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 064: The Structure of Business with Andy Sleet

 

In episode 064 of the Fluid Business Podcast Andy Sleet discusses the structure of business. Do you struggle with enough hours in the day? Listen to this episode to find out what you could be doing differently.

 

Special Announcement – the Fluid Business Podcast is going on a short hiatus whilst we are working on something exciting to bring to you. We will be back with you shortly.

 

 

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FBP 062: Who Are the Keepers of Your Culture?

Have you ever worked with companies where you walked into the reception and they had these words behind the desk; words like trust, respect, integrity, or maybe in their brochures or on the website?

Then when you started working with them you were wondering, “What do these words mean?” Because none of the actions that the companies were doing in the relationship with you showed those values.

Maybe your company is the same?

Maybe years ago you came up with some culture points for your company. Maybe you did a core value exercise and now years on, maybe you don't feel like it anymore.

That means that your actions are not aligned with the words that you have on your website, with the words that you have in your brochure. That means that the people are going to see something different from what you want them to see, which means you are not aligned with your own values.

How do you deal with this?

Well, there's a couple of things that you need to be absolutely clear about;

The first step is, of course, to review those values from time to time; are your actions aligned with the culture, with the values, with the rules of the game?

First of all, you need to find out if you still believe in those rules, in those values because you didn't even come up with them.

Maybe you thought that you needed to have those because you read it in a book!

First of all, you need to revisit from time to time to establish if those values are actually describing you because only then your actions can be aligned with what you say they are.

Over the years, as a business coach, I have worked with many companies just addressing this issue.

I worked with a managing director, a business owner and he clearly was not aligned with the core values that he once came up with.

When we did the exercise to find out what really rocked his boat, what really drove him, we got those values clear and it was much easier for him to align his actions with those values.

What we saw was that in the rest of the company people started to believe in those values.

  • That was what they could sign up to.
  • That was what they could buy into.
  • The atmosphere in the company got much better.

Productivity went up and eventually, of course, that led to improved profitability.

I am sure that you can relate to this in your business and I can assure you that problem will not go away by itself, so if you want some help overcoming this problem, become productive and get more profitable, book in a free 1-hour coaching call and see how we can help you to overcome this problem.

To your success!

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FBP 058: The 8 Talent Dynamics Profile Types with Business Coach Hugo Heij

In episode 058 of the Fluid Business Podcast David speaks with Fluid Business Coach, Hugo Heij about talent Dynamics — the No.1 Business Development Pathway for Accelerating Trust and Flow within your business.

There are 8 Talent Dynamics Profiles and each has different business development strategies to follow in order to be successful in their career or business.

When you and your team are in flow through understanding your own and each other’s profiles amazing light-bulb moments occur.

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FBP 056: Scaling Up – Execution with Peter Boolkah

Episode 056 is the third part in the 4-part series Scaling Up with Peter Boolkah. During the series we are covering the 4 major decisions every business must get right, according to the popular business book Scaling Up by Verne Harnish. This episode covers execution. The next decision is ‘Cash,' click here.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 055: Scaling Up – Strategy with Peter Boolkah

 

Episode 055 is the second part in a 4-part series with Peter Boolkah where we are covering the 4 major decisions every business must get right, according to the popular business book Scaling Up by Verne Harnish. This episode covers strategy. Click here for part three – Execution decisions.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.