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FBP 127: Why should your customers buy from you?

What makes your business different from your competitors? Knowing your business’ unique difference gives you an understanding of why your customers buy from you. Using Starbucks as an example, Ray and Andy explain that people don’t just go for the coffee, it’s a comfy meeting place with Wifi. In this episode, Ray and Andy share how to learn why your customers buy from you.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 122: How Well Do Your Customers Know Your Business?

Do your customers know all the products and services your business offers? Andy Sleet and Ray Moore share why you shouldn’t make assumptions about how much your clients know about your business. They also share some tips and tricks on how to spot opportunities with your existing clients.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 106: Is your business out of balance?

Ray Moore and Andy Sleet discuss the common symptoms business owners experience when their business is out of balance. Without planning, growth often disrupts the drivers in your business. So, how can you achieve balanced growth? Tune in to find out!

To get your free business growth book, visit: thelevelsbook.com/order

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 102: You Ask We Answer: What makes a business a family business?

We asked for your family business questions, so this week Hugo Heij and Ray Moore are answering this listener’s question:

“I’ve employed my son and daughter in my business and hope that they will take over one day. But other people in the business seem resentful towards them. How can I resolve this?”

Hugo and Ray delve into why business owners need to make a conscious and open decision about bringing family members into the business.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 097: Is Accountability The Key To Achieving Business Results?

In life there’s usually someone there to hold us accountable, whether it's our partner at home or our manager at work; but who holds business owners accountable? On this week’s podcast, Ray Moore and Andy Sleet are discussing why small to medium-sized businesses need accountability to achieve results and how you can spot if someone is avoiding it.

Read the blog here.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 094: How to stop making bad business decisions

Are your business decisions based on facts or opinions? Ray Moore and Andy Sleet discuss why facts should support all business decisions. Ray shares some examples of how opinion-based decisions and Key Performance Indicators (KPIs) can drive undesirable behaviour in your business and stop you from achieving your goals.

Read more here: www.thelevelsblog.com/business-decis…-fact-opinion/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.
Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Adapt or die, the choice is yours

Written by Ray Moore.

In today’s rapidly changing environment, businesses need to proactively adapt and ‘keep up’ with the pace of change. Any business that resists changing to market and industry developments faces loosing their competitive edge and ending up in an ‘evolutionary cul-de-sac.’ Here are the top two ever-changing areas that SMEs should focus on:

Technological advancements

Without change, we would still be using cash as our main method of payment. In the podcast (Episode 090), Andy and I chat about a high-street retailer that resisted the change from cash to using credit cards, which had a detrimental effect on the business. Technology advancements are often the catalyst for change and although it can be seen as a disruptor at first, in the long run it is likely to make for smoother and more convenient processes.

Customer expectations

Using the example of payment methods again; we know that card payment is the norm in almost all shops and restaurants. Customers expect to be able make card payments and don’t carry much cash around with them. Any business not accepting card payments is going to inconvenience customers and fail to meet their expectations.

The expectations your customers have are constantly changing. Today, many customers expect to be able to make contactless payment and in the near future your customers may expect something else. Being in touch with trends, your competition and industry developments is essential to meeting your customers’ needs.

As I mentioned in the Podcast, small businesses are not just competing locally, regionally or even nationally anymore, we are all competing in a much more globalised world, therefore we need to embrace the changes and not fall behind the curve.

Read more about this topic on my blog.

Charlotte Richardson-Beck No Comments

FBP 090: Your business has two options: Adapt or die

Ray Moore and Andy Sleet discuss the pace of change and why businesses should be aware of industry trends. Business owners have two options: to proactively adapt and change with market and environmental changes, or to resist change and fall behind the curve.

Read more on The Levels Blog, or read Ray's article on why businesses need to adapt.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 088: Is your business ready for sale?

Join Andy Sleet, expert in readying businesses for sale, as he talks through the process of selling a business to help you understand and overcome the challenges that business owners often encounter.

Is your business ready for sale and will it survive without you? Read more here: fluidbusiness.co.uk/preparing-business-sale/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Build your own economy

For many business owners it is often a hard slog to continually be generating new business. Whilst many deliver great customer service and care to their existing clients, their influence is limited for the business. This means the chance of increasing fees and selling additional products can be a step too far.

If you looked at your client base, do you know how their businesses are performing? If your clients are struggling, the risk of exposure to bad debts increases.

So, What Does It Actually Mean to Build Our Own Economy?

Imagine that all of your clients had great control in their business; we are not just talking from a financial point of view but delivery of their products, strong systems and process in place, an exceptional team driving the business forward with a strong leader. Not only is that business going to be stronger but it provides upsell and additional product opportunities for you.

How Do We Create Our Own Economies?

There are a few main points to consider.

  • Educate your community – by this we mean educating your suppliers, your existing clients, everyone you have regular contact with. So they share the same understanding about how to develop their business as you do! Have you read a book recently that changed the way you run your business? Why keep it a secret if the benefits to your business could be so great.
  • Sharing Core Values – Doing business with people who feel the same way towards their business as you do. Why would you want to carry someone who does not have the same thinking as you and could potentially be dangerous to your budding community?
  • Success through association – When we start to build our own economies we need to associate with people who are operating, as we want to. As time goes on and your community develops things change and people will look to you to understand.
  • Always create a win-win.

As we build stronger businesses within our own communities we create a safe environment for our clients and community members to do business with one another. By giving them the peace of mind that the others in our community are as strong as they are, we build our own thriving economy.

Listen to Andy Sleet and Hugo Heij discuss building your own economy in more detail on the Fluid Business Podcast: