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FBP 102: You Ask We Answer: What makes a business a family business?

We asked for your family business questions, so this week Hugo Heij and Ray Moore are answering this listener’s question:

“I’ve employed my son and daughter in my business and hope that they will take over one day. But other people in the business seem resentful towards them. How can I resolve this?”

Hugo and Ray delve into why business owners need to make a conscious and open decision about bringing family members into the business.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 099: Why Your Business Need To Become A Learning Organisation

A learning organisation is a company that has certain characteristics based around a culture of continual learning, sharing a vision and sharing knowledge. This type of organisation uses and harnesses learning to remain competitive in a business environment.

Hugo Heij and Andy Sleet discuss the benefits and how your business can become a learning organisation.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 095: Continuous Learning: Work Smarter Not Harder

Gazelles Certified Business Coach, Andy Sleet, has just returned from the Gazelles annual summit in San Antonio, Texas. Hugo Heij joins him in the Podcasting studio to find out what he learnt and why continuous learning is essential to remain relevant in an ever-changing business environment.

Andy discusses some of the highlights from the speakers, including the following books:

  • Robert Cialdini – Pre-Suasion
  • Michael Bungay Stanier – Say Less, Ask More & Change the Way You Lead forever
  • Chris Zook – The Founder’s Mentality: How to Overcome the Predictable Crises of Growth

Read more on the Fluid Business Coaching Blog.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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How to Work Smarter Not Harder

Continuous learning is about the expansion of skills and knowledge. Technology is changing the business environment at an ever-increasing rate so continuous learning is essential to remaining relevant and avoiding the situation where a particular role becomes redundant. To remain relevant, we need to respond to these changes.

In business today, there is a growing culture of ‘investing in people,’ rather than hiring new people, not only as a cost saving but also to develop and retain talent. Continuous learning should be a personal responsibility, but as a business owner and employer, it’s important to provide employees with training and learning opportunities. This enables your team to be able to respond to your business’s evolving needs, and also keeps employees feeling engaged and valued.

Related blog: Three reasons we should never stop learning…

In Stephen Covey’s book ‘The 7 Habits of Highly Effective People,' he discusses “sharpening the saw.” Often, business owners try to work harder or for longer hours, but the real solution is to “sharpen the saw” – focus on continuous personal development.

Learning from thought leaders

Having recently returned from the Gazelles annual summit in Texas, Andy Sleet shares some key highlights from the speakers from the three-day event:

  • Robert Cialdini – Pre-Suasion. In his new book, Cialdini shares the art of opening the door ready for persuasion. He delves into how to influence appeal and how to effectively deliver a concept's appeal.
  • Michael Bungay Stanier – Say Less, Ask More & Change the Way You Lead forever – Michael shares how to lead your team and achieve employee buy in, in order to get your team actively strive to achieve your goals.
  • Chris Zook – The Founder’s Mentality: How to Overcome the Predictable Crises of Growth. In his book, Zook shares seven proven tools and ideals to help sustainably grow your business.

Although thought leaders are a great source of knowledge and can provide an insight into new theories and ideas, it’s important to remember that just because it’s written in a book, doesn’t mean that it’s fact. The best way to use this type of learning it to take the key learnings and apply them to your existing knowledge – this will help develop and grow your own opinions and thoughts.

Related blog: Fact or Opinion?

Peer-to-peer learning

Another form of learning is from peer to peer. The power of this type of learning can be underestimated, but there is so much that can be learnt from others that have similar ambitions and goals. Joining a diverse group of business owners can provide the opportunity to learn, be challenged and share experiences and perspectives.

For most businesses, growth, profitability and sustainability are an everyday challenge. Peer-to-peer sharing, support, advice and perspective can be the most effective way to overcome these challenges. As business owners, we need to find ways to share with and learn from our peers and build strong support networks.

Contact us if you'd like to find out about our business community.

Andy Sleet and Hugo Heij discuss this topic in more detail on the Fluid Business Podcast, listen below:

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FBP 093: How effective is your appraisal system?

Ray Moore and Andy Sleet discuss the real purpose of an appraisal system and why it should benefit both employer and employee. Following the recent NHS system hack, Ray takes a different stance on his blog, highlighting why businesses should also regularly review computer systems to get the maximum benefit from their resources.

Read more here.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 092: Learnings from Necker Island

 

This week on the Fluid Business Podcast Hugo Heij and Peter Boolkah sit down to discuss Peter's recent trip to Necker Island with Sir Richard Branson. What were his key learnings? Listen to find out.

 

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

 

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Success at the Business Excellence Awards 2017

L-R: Ray Jarvis and Peter Boolkah

Ray Jarvis, owner of recruitment company Ackerman Pierce, recently won the title of Young Entrepreneur of the Year at the Business Excellence Awards, hosted at the Harrogate International Centre in April.

Ray founded Ackerman Pierce in 2013 to provide recruitment services in the public sector. Ray's focus was to provide the personal service you would expect from a small recruitment company, whilst being large enough to meet clients’ needs. It has proven to be a successful formula and in just three years turnover has grown to £7.2 million.

Fluid Business Coaching’s multi-award winning business coach, Peter Boolkah, first met Ray when he was just 16 years old and instantly inspired him to take a step into the world of business. Peter was on hand to congratulate Ray on his achievement, commenting: “Ray’s focus on innovation, creativity and vision for the business and the culture held by his team is what led to this recognition. The fact that he plans to create 40 more jobs within the next three years shows his drive and ambition.”

Ray added: “Being a business owner can be hard with times of self doubt and sacrifice but it also brings huge rewards. I want to inspire young people to consider starting a business to create their own success.” – Congratulations Ray!

During the two-day event, Peter’s hard work and dedication was also recognised as he walked away with two well-deserved awards for the EMEA (Europe, Middle-East and Africa) region: Best Client Retention and Most Community Impact 2017.

Peter has been working with businesses to achieve success for 12 years and has won many awards. He is the Levels certified, as well as achieving certification from Gazelles International, ActionCOACH and Talent Dynamics.

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FBP 091: Scale your business with Andy Sleet – Certified Gazelles Coach

Having recently achieved the Gazelles Coaching Certification, Andy Sleet talks through the framework including the Four Decisions – People, Strategy, Execution and Cash. These components are the recipe for scaling up high-growth businesses and achieving balanced business growth.

Andy is now certified alongside Peter Boolkah, making Fluid Business Coaching the only Gazelles Certified Business Coaching Practice in the UK.

To find out more about each of the four decisions, listen to:

FBP 054: Scaling Up – People with Peter Boolkah

FBP 055: Scaling Up – Strategy with Peter Boolkah

FBP 056: Scaling Up – Execution with Peter Boolkah

FBP 057: Scaling Up – Cash with Peter Boolkah

Read more here.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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Andy Sleet achieves Gazelles International Certification

 

We’re proud to announce that Fluid Business Coach, Andy Sleet, successfully achieved Gazelles International Certification in April this year. Andy is now one of only six Gazelles International coaches in the UK, joining fellow Fluid Business Coach Peter Boolkah. Andy’s certification means that Fluid Business Coaching is the only Gazelles Certified Business Coaching practice in the UK.

Gazelles International is a worldwide coaching association that uses the using the Four DecisionsTM as the framework for growth. The Four Decisions are based around People, Strategy, Execution and Cash. These Four Decisions are the foundation for scaling up high-growth businesses and achieving balanced growth.

To find out more about each of the Four Decisions, click here.

Certified Coaches are able to assist their clients to implement the Four Decisions framework and One-Page Strategic Plan to align and focus them to achieve their goals. Andy’s expertise enable him to coach SME business owners and leaders to accelerate growth and get real results.

Within the Levels Framework, the Gazelles ‘toolbox' is usually used to grow businesses from a Level 3 to a Level 5 business. On Episode 091 of the Fluid Business Podcast, Andy explains how it can be used to grow Level 1/2 businesses that are ready and willing to approach high growth.

Ray Moore interviews Andy Sleet about his Gazelles Certification, listen below.

Andy has over 25 years of experience working within a corporate environment and has extensive experience of managing large teams. Before becoming a Business Coach, Andy owned a successful construction business, which means he understands the challenges that business owners face. If you’d like to find out how Andy can help your business, book a free one-hour taster session.

 

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Adapt or die, the choice is yours

Written by Ray Moore.

In today’s rapidly changing environment, businesses need to proactively adapt and ‘keep up’ with the pace of change. Any business that resists changing to market and industry developments faces loosing their competitive edge and ending up in an ‘evolutionary cul-de-sac.’ Here are the top two ever-changing areas that SMEs should focus on:

Technological advancements

Without change, we would still be using cash as our main method of payment. In the podcast (Episode 090), Andy and I chat about a high-street retailer that resisted the change from cash to using credit cards, which had a detrimental effect on the business. Technology advancements are often the catalyst for change and although it can be seen as a disruptor at first, in the long run it is likely to make for smoother and more convenient processes.

Customer expectations

Using the example of payment methods again; we know that card payment is the norm in almost all shops and restaurants. Customers expect to be able make card payments and don’t carry much cash around with them. Any business not accepting card payments is going to inconvenience customers and fail to meet their expectations.

The expectations your customers have are constantly changing. Today, many customers expect to be able to make contactless payment and in the near future your customers may expect something else. Being in touch with trends, your competition and industry developments is essential to meeting your customers’ needs.

As I mentioned in the Podcast, small businesses are not just competing locally, regionally or even nationally anymore, we are all competing in a much more globalised world, therefore we need to embrace the changes and not fall behind the curve.

Read more about this topic on my blog.