Charlotte Richardson-Beck No Comments

FBP 116: Team Communication: Understanding the hidden barrier

Business Coaches Ray Moore and Andy Sleet are on this episode of the Fluid Business Podcast exploring why team communication often fails. Missed deadlines and targets are the result of this hidden barrier to effective communication in your business. Tune in to find out more.

Read more on The Levels Blog: www.thelevelsblog.com/heres-how-to-g…ion-in-a-team/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 113: Why The Peter Principle Could Limit Your Business’s Success

On Episode 113 of the Fluid Business Podcast, Andy Sleet and Ray Moore discuss The Peter Principle. Originally devised by Laurence J. Peter, the principle explains how employees often rise to their level of ‘incompetence.’

Find out how to can limit business success, and what business owners and leaders can do to overcome it.

Read more on the blog: http://www.thelevelsblog.com/how-to-develop-your-home-grown-managers/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 112: Business and Financial Planning: What Is Your Magic Number?

Andy Sleet joins Charlotte from the Marketing team on this episode of the Fluid Business Podcast. They're discussing The Magic Number, following the recent event that Fluid Business Coaching co-hosted with Sound Financial Planning. Andy explains what it means, how business coaching and financial planning go hand-in-hand and why it is so important for business owners.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 094: How to stop making bad business decisions

Are your business decisions based on facts or opinions? Ray Moore and Andy Sleet discuss why facts should support all business decisions. Ray shares some examples of how opinion-based decisions and Key Performance Indicators (KPIs) can drive undesirable behaviour in your business and stop you from achieving your goals.

Read more here: www.thelevelsblog.com/business-decis…-fact-opinion/

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.
Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 084: Set and achieve your business goals

Setting goals in your business is a great contributor to success. Goals provide direction and will help to align the business owner with the team. This week on the Fluid Business Podcast, Andy Sleet and Hugo Heij explain how to achieve your ideal life by setting and achieving business goals.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Never answer your phone in meetings: Here’s why…

Written by Hugo Heij

It's easy to overlook the importance of meeting etiquette and how seemingly harmless actions can have a bigger impact on those around you.

Have you ever phoned someone, and they answered the phone whispering if they can call you back because they are in a meeting? (Or do you recognise yourself in this? -> Read on!)

When this happens a few major errors in judgement are taking place. And I know, these are big words, so let me explain them to you.

Error #1:

By answering the phone, you lost connection with the person or people you are meeting with. You have made the conscious choice that answering the phone was more important than paying attention. This does not pay much respect to the people you are meeting with.

Error #2:

By answering the phone, you delayed the meeting, and you forced the other participants to spend more time in the meeting, because the meeting rhythm has been disturbed. Hijacking other people’s time. Ouch!

Error #3:

The fact you know someone was calling, meant you had it either ringing (oops, sorry. Forgot to put in on silent), or buzzing on the table (yes, other people do notice that and it distracts), or flashing in front of you (that is also being noticed!) or your smartwatch has notified you (congratulations with your new gadget). Whatever triggered you to answer the phone, meant that the meeting has been distracted and your call has prevailed over the bigger cause you are meeting for. What is your priority?

Error #4:

By answering the phone, you have given your caller the initial joy you answered, for it to be followed by a short question, ‘Can I call you back?’ This does not pay much respect to the person calling you either.

Error #5:

By answering the phone, you have robbed me from the opportunity to leave you a message or question, so you can think about the answer, before ringing back. This could potentially have saved us both time. Thanks!

Solution:

When you are meeting somebody, please switch off your phone, or leave it in the car or in your bag. If I call you in that moment, I am absolutely fine to leave you a message or for you to call me back at your own leisure. I won’t be upset, feel left out, or think I am being ignored.

Please pay respect to those you are meeting with. Give them your full and undivided attention. They deserve it, and it will save you time!

And if you are expecting that extremely important phone call; notify the meeting in advance. We all have those phone calls from time to time.

Vice Versa

If you call me and you get my voicemail, please don’t take it personally. It’s not that you are not important. It’s not because I don’t want to speak to you. It’s not that I am ignoring you.

It’s simply, because I choose, at that moment, to give my full attention, to the person I am meeting with. And yes, that is sometimes myself.  Just leave me a short message, and I will call you back.

 

In Episode 081 of the Fluid Business Podcast, Hugo Heij discusses meeting etiquette in more depth with Andy Sleet.

Related podcasts:
FBP 022: Meeting rhythms
FBP 065: Rules of a team meeting

Charlotte Richardson-Beck No Comments

FBP 080: Banish negativity in three simple steps

In life we often meet negative people. But negativity amongst employees in the workplace can spread and often leads to a demotivated team. On this episode of the Fluid Business Podcast, Ray Moore and Hugo Heij discuss the three steps to banishing negativity from the workplace.

Read more on this week's blog.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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Banish negativity in three simple steps

Written by Hugo Heij

“It will never work… I’ll give it three months… What’s the point? I don’t want to moan, but…”

We all come across people that make these statements. In the book Polar Bear Pirates, Adrian Webster describes negative people as ‘Neg Ferrets.’ People that always seem to find a problem or a reason why an idea won’t work. And if they can’t find it, they will keep moaning until all your energy is drained.

In life we often meet people like this; it can be in our families or amongst friends. But of course we also come across these Neg Ferrets in our workplace and teams. Negativity amongst employees in the workplace can spread and often leads to a demotivated team.

Dealing with these negative characters is not always straightforward, because although firing an employee could be a possibility, there are ways to engage and inspire Neg Ferrets too. Let’s look at the three stages to managing workplace negativity:

Stage 1: Identify

First of all you need to identify them, which is the easy bit. Neg Ferrets will always make sure they are being heard. They like to sow the seeds of doom and gloom in as many ears as possible, so they make it their art to do so. It could happen around the coffee machine, during meetings, wherever they see an opportunity to share their negativity.

Stage 2: Ring-fence

After identifying them, you need to ring-fence them. Remove the stage they use to speak from. Avoid their speeches about problems, but if you hear them, ask them questions and challenge their ‘theory.’

The moaners and complainers only have a limited vocabulary and they don’t like to be challenged. They certainly don’t like to give a reason or explanation for their behaviour.

Stage 3: Blast them with positivity

Another very good cure against these people is positivity. Being happy about what is happening, positive about change, looking forward to developments is something they hate with a passion. They will therefore avoid speaking up when you are around. Your positive outlook will blind their dark sarcasm.

It is important to see how the group is divided. Some people will wait in the middle to see how an argument or conversation develops. They do not choose sides until it is clear who is winning. Making the negative people feel uncomfortable will help the undecided choose the proactive and positive group. This strategy reduces the group of moaners and can potentially close them down.

If you want to put a positive spin on the complainers, then listen to what they have to say. Determine if they have a valid point, which you need to address. It could be that this critical observation is useful.

 

For more on workplace negativity, tune in to Episode 080 of the Fluid Business Podcast.

Charlotte Richardson-Beck No Comments

FBP 079: How to become a great business leader

What makes a great leader? Are they natural born leaders, or do great leaders have something that can be learnt? Hugo Heij, expert in leading and developing teams, and Ray Moore, who has an extensive understanding of business owners, discuss what makes a business owner become a great leader. Click here to read more on this topic.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

Charlotte Richardson-Beck No Comments

FBP 077: Are Your Systems Holding You Back?

In this episode of the Fluid Business Podcast Andy Sleet and Ray Moore discuss the internal and external influences on your business’s systems. The emergence of new technology accelerates the pace of change. But, have you considered how internal systems could be holding your business back?

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.