Charlotte Richardson-Beck No Comments

FBP 087: The Secret to Boosting Business Success

It can be hard to constantly generate new business. But what if there was a way to open up more opportunities within your supply chain and with existing customers. On this episode of the Fluid Business Podcast, Andy Sleet and Hugo Heij share the secrets of how building your own economy can really boost business.

Read more on this topic.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Are your systems holding your business back?

Written by Andy Sleet

One of the keys to business success is consistent delivery of our service or product. As our business grows and more people are involved in delivering customer ‘experience,' it’s important that we develop systems that record how we do things and that everyone follows the system.

This consistency is the cornerstone of great client retention. Variable service delivery is one sure way to confuse and disappoint our customers who then leave us. In fact, statistically it’s believed that more than two thirds of customers leaving us do so because of perceived indifference. This means that although we may care about them and what we do for them, they just don't feel it.

Systems can be the start of a downfall if left and not reviewed on an ongoing basis. Inadequate systems can lead to inefficiencies that leave a greater margin for error. Poor customer management, invoicing or ordering systems will not only stunt growth but could also cause problems for your business.

When systems are put in place they are fit for purpose at that point in time. The company’s systems need to be reviewed as the company develops and grows. Consider a high-street retailer that was started 60 years ago. It operated as many did then, with payments taken by cash or cheque. The systems were developed around:

  • Handling cash
  • Having plenty of change and a float in the tills
  • Banking with a provider that accepts large amounts of change being paid in
  • A large safe to keep the loot in

Now, things in this area have moved on significantly. Contactless payments, Apple Pay and paying via your phone number have become the norm. Over time, the system requirements have dramatically changed. We need to review our systems and change them to one that is more appropriate, or we risk losing sales because people carry less cash these days.

The rate of change in business is increasing rapidly. It used to be considered that if we were doing something the same as we were doing 10 years ago then we really should look at it. Now in some cases if we're doing things the same as we were just 6 months ago we need to do an urgent review.

One of the most important times to review is when the business moves up (or down) a level. For example, customer management may easily be handled on an Excel spreadsheet when we only have a handful of customers. But, as we grow and take on many more customers we may need to implement a more formal CRM system. Or, you may have found that previously you were able to find satisfactory employees by putting a sign in your window or a notice in the local shop, however now you need a professional recruiter to help you find a team with the right skills.

When considering a new system, take the time to think about the future. The more scalable and customisable the system is, the longer it will remain relevant. However, to do this review we need to have full understanding of our processes and why they are as they are. In many businesses when we ask why something is done that way, we often get the answer… that's the way I was shown, or we have always done it that way. If we truly have the understanding of why we do it, we can understand what needs to change.

For more on this read Chapter 7 of ‘The Levels’ book written by Ray Moore.

Listen to Andy Sleet and Ray Moore discuss this topic in more detail on The Fluid Business Podcast.

 

Check out the future of retail – Amazon Go uses advanced shopping technology and is currently being trialled in the USA.

Fluid Business Coaching No Comments

FBP 066: Who is Controlling Your Time and Priorities

 

In episode 066 of the Fluid Business Podcast Ray Moore and Andy Sleet discuss who is setting the priorities in your business and those of your team. Surely the answer should be you. However external factors, such as email are often controlling your time.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

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FBP 052: Scaling Up – The Four Decisions

Peter Boolkah discusses the Four Decisions of Scaling Up as part of the Gazelles' coaching framework.

They are; People, Strategy, Execution and Cash. A business needs to incorporate these tools at the scale-up level.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

Fluid Business Coaching No Comments

FBP 051: What Will Make the Boat Go Faster?

 

In episode 051 of the Fluid Business Podcast Andy Sleet discusses the importance of setting priorities in line with ‘making the boat go faster’ (making the business better).

This topic is based on Ben Hunt-Davis’ book ‘Will it Make the Boat Go Faster?: Olympic-winning Strategies for Everyday Success’ available HERE.

You can read Ray Moore’s blog post on this topic on The Levels Blog HERE.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 047: The Levels Mindset – Worker with Ray Moore

 

In this episode of the Fluid Business Podcast we look at the mindset of the business owner stuck in the worker mindset, taken from The Levels Can You Step Up to the Growth Challenge by Ray Moore.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 036: Time Management – A Jar of Rocks – Fluid Business Podcast

 

In episode 036 of the Fluid Business Podcast we explore time management. This episode coincides with the release of the Fluid Business Magazine Spring 2016 edition.
What are the things in your life that you get out of bed for every day? Do you have enough time to spend on those things? In this episode of the Fluid Business Podcast David shares the story of A Jar of Rocks which explores time management in more detail.
Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 030: Not Enough Hours in the Day with Peter Boolkah

 

In episode 030 of the Fluid Business Podcast Peter Boolkah discusses the common excuses for not having enough time, and how to overcome these challenges.

 

Do you find that you don't have enough hours in the day? Like a hamster on a wheel that if you stop running the business will grind to a halt? This episode is for you.

 

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

 

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

 

Fluid Business Coaching No Comments

FBP 029: Setting Your Goals in 2016 with Fluid Business Coach Andy Sleet

 

In episode 029 of the Fluid Business Podcast David and Andy discuss goal setting for 2016 and the importance of including your team when setting goals.

 

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

 

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

 

We streamed this episode of the Fluid Business Podcast on Periscope – to watch live next time, simply follow us on Twitter!