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FBP 102: You Ask We Answer: What makes a business a family business?

We asked for your family business questions, so this week Hugo Heij and Ray Moore are answering this listener’s question:

“I’ve employed my son and daughter in my business and hope that they will take over one day. But other people in the business seem resentful towards them. How can I resolve this?”

Hugo and Ray delve into why business owners need to make a conscious and open decision about bringing family members into the business.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 101: Avoiding the pitfalls of family business and succession

In an introduction to a new podcast series on family business and succession, Hugo Heij joins Ray Moore on the Fluid Business Podcast. Discussing the common pitfalls in family businesses, Ray and Hugo talk about recruitment, how to establish boundaries and developing a family constitution.

Read more of family business challenges on The Levels Blog.

We’re answering your questions on the next episode of the Fluid Business Podcast! Send your family business and succession questions to [email protected] or let us know on Twitter @FluidBC!

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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FBP 100: Celebrating 100 Episodes: Here’s your favourite!

 

This week we’re celebrating a huge milestone on the Fluid Business Podcast!

We’ve taken a look back at the past 100 episodes and picked out the most popular according to you, the listeners.

 

  1. FBP 015: Delivery Consistency In Your Business with Fluid Business Coach Andy Sleet

Have you ever experienced a bad service in a usually fabulous company? In this episode of the Fluid Business Podcast we looked at why it’s so important to keep your customers happy.

This is our number one most popular episode with over 5000 downloads! It’s a fitting episode as we are celebrating our own delivery consistency after reaching our 100th episode.

 

  1. FBP 046: The Levels Mindset with Ray Moore

In this episode of the Fluid Business Podcast we look at the mindset of the business owner, taken from Ray’s book: Can Your Business Step Up To The Growth Challenge?

Hugo and Andy recap on the different business owner mindset and how the business owner’s mindset plays an important role in delivery consistency.

 

  1. FBP 084: Set and achieve your business goals

Setting goals in your business is a great contributor to success. Goals provide direction and will help to align you (the business owner) with your team. Andy Sleet and Hugo Heij explain how to achieve your ideal life by setting and achieving business goals.

 

How can you expect different results if you don’t change the way you do things? Andy and Hugo look back at this episode and discuss how goals are essential to achieving your ideal life.

You can listen back to any of our previous episodes on SoundCloud, iTunes or on our website here: http://www.fluidbusiness.co.uk/category/podcast/

 

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

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Why Your Business Needs to Become a Learning Organisation

Originally defined by author and senior lecturer, Peter Senge; a learning organisation is a company that has certain characteristics based around a culture of continual learning, sharing a vision and sharing knowledge. This type of organisation uses and harnesses learning to remain competitive in a business environment.

Today, employees have more knowledge than ever before. However, they are often led by managers that are accustomed to an old style of management; telling employees what to do, rather than ask and let them think for themselves. Old-style managers often have a fear that more junior team members could be more skilled/knowledgeable than them.

Today's knowledge workers don’t want to be told what to do, they want to be asked.

By putting trust into the ability of everyone in the organisation, learning organisations challenge the old style of management. The learning organisation is about asking and learning to learn from everyone in the organisation.

Here are the four main benefits of being a learning organisation:

  • Greater levels of innovation and remaining competitive
  • Having front-line knowledge to address customer needs
  • Employees feel valued and have the opportunity to be flexible and creative
  • Quickly adapt to internal and external changes – continuous transformation

So how can your business become a learning organisation?

You’ll need to encourage a culture of openness, learning to learn and an environment that supports people to make decisions, try out their ideas and experiment. Consider a change agent, such as an external coach or mentor, to help you lead your team to a new way of operating. Less formal learning such as coaching and learning on the job is much more effective than traditional training programmes and when aligned to the organisation’s strategy it can accelerate growth.

 

Andy Sleet and Hugo Heij are on the Fluid Business Podcast discussing this article in more detail, listen below:

 

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FBP 099: Why Your Business Need To Become A Learning Organisation

A learning organisation is a company that has certain characteristics based around a culture of continual learning, sharing a vision and sharing knowledge. This type of organisation uses and harnesses learning to remain competitive in a business environment.

Hugo Heij and Andy Sleet discuss the benefits and how your business can become a learning organisation.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

FBP 098: Why SMEs Need A Strategic Plan

Hugo Heij and Andy Sleet explore the importance of strategic planning and how business owners can plan for new opportunities and unexpected disruptors.

Read the article here.

Check out the Fluid Business Magazine.

Book: Team of Teams: New Rules of Engagement for a Complex World, written by General Stanley McChrystal.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Planning For The Unpredictable

The UK faces uncertain political and economical times. Despite employment rates being at the lowest level since 1975 (ONS) and the International Monetary Fund reporting that the UK economy is performing much stronger than expected, consumer spending grew at the slowest  annual pace for three years (Reuters).

More than 99% of private-sector businesses are SMEs, but figures suggest that four in 10 fail within the first five years.

It’s time for SMEs to harness their strengths and thrive in the new world of change. So, how can we plan for both new opportunities and unexpected disruptors?

Let’s take a look at some of the ways you can prepare your business for the unpredictable:

Strategic planning

Your strategic plan will be broken down into smaller goals which help you to reach your long-term goal. The benefit of this is that smaller goals are flexible and can be adjusted to suit changes in the environment.

Most opportunities and disruptors are unlikely to have been on your radar even a few months ago. However, by embracing your strategic plan you will have a strong foundation to tackle unexpected events.

You’ll begin to find that opportunities and wins are not random; they’re the result of the implementation of your strategic plan.

Likewise, you’ll be more prepared for disruptors. The planning process and ongoing reviews are the time to consider ‘what ifs?’ By considering worst-case scenarios you’ll have a better understanding of how your business would cope and what measures need to be put in place.

Regular reviews

On a regular basis, consider what’s going well and what’s not. Regular reviews with your team enable you to identify potential opportunities and proactively adapt and allocate resources in order to make the most from it.

It can also help identify what’s not working and potential threats to your strategic plan. Addressing these disruptors enables you to take steps forward and in the right direction.

Agility of SMEs

Small- to medium-sized businesses have the ability to react quickly to emerging circumstances which gives them an advantage over larger businesses. This ability to react quickly and adapt to circumstances enables business owners to become more efficient and effective in their operations.

Through strategic planning and regular reviews, SME business owners should have a much clearer oversight of business and so adjusting  strategic priorities, resource allocation and financial investments is much simpler.

Andy Sleet and Hugo Heij are on the Fluid Business Podcast discussing this article in more detail, listen below:

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FBP 097: Is Accountability The Key To Achieving Business Results?

In life there’s usually someone there to hold us accountable, whether it's our partner at home or our manager at work; but who holds business owners accountable? On this week’s podcast, Ray Moore and Andy Sleet are discussing why small to medium-sized businesses need accountability to achieve results and how you can spot if someone is avoiding it.

Read the blog here.

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.

Charlotte Richardson-Beck No Comments

Accountability: The key to achieving business goals

Written by Ray Moore.

Ask a hundred people if they are happy to be held accountable for achieving their goals and results and 95% will smile, nod their head, willingly accept and agree to be held accountable.

However, the reality is the total opposite with the majority doing everything they can to avoid accountability. Often this is not intentional but the outcome is doomed just the same.

Why is this the case?

Humans become programmed to avoid accountability.

All around us this belief is reinforced by society at large and evidenced in the newspapers and on television. From politicians blaming the last government to bankers denying any wrongdoing or FTSE 100 CEOs explaining the reasons for unexpected drops in profits whilst still expecting their bonus.

The list goes on and on but how can we hold accountable people in our businesses.

Well the first thing to understand is no one can hold anyone else accountable unless that person has agreed and is totally committed to make it happen. It is essential that they are prepared to be held accountable for the agreed results or outcome within the agreed timeframe and that they truly take ownership of the goal and are prepared to take responsibility of their actions.

By definition this must mean that they have the necessary skills and resources to get the result or outcome. So always carry out a reality check to make sure the resources are available and the individual or team have the right skills and desire to carry out the task. The golden rule is check, don't assume.

 

Avoid digging elephant traps at all costs.

This is where we know the outcome is not realistic and achievable within the time scale or with the resources available, but we still set people up to fail. And guess what, they will fall into the trap and just like elephants they won't forget and next time they wont be so willing to take on the challenge.

Agree in advance how the outcome is to be measured and set the appropriate KPIs (Key Performance Indicators). Always hold people accountable on facts not opinions. Ensure all parties are using the same information and that the KPIs are timely, accurate and available to all involved.

KPIs are to Keep People Informed on their progress and to give understanding and flexibility to achieve the goal. Make KPIs a positive feedback tool not a negative stick to beat or prod.

 

Here are two ploys often used to avoid being held accountable.

First, watch out for smoke screens.

This is where the issue is lost in other issues. The most common is questioning of the facts – but can come in many forms. Doubt is placed on the validity of the measurement and you end up feeling confused as you never really got down to the root of the problem.

Secondly, be aware of ‘curve balls'.

These are where a totally extraneous issue is raised and before you know it the conversation has gone off in a totally different direction. It's keeping away from the question that really needs to be addressed to a safe subject that takes off the pressure and avoids the accountability.

For professional smoke screen or use of curve balls just watch any politician being interviewed on the TV or perhaps just be a fly on the wall in any of the meetings in your business!

Think about your own business and if you find smoke screens or curve balls being used on you or indeed by you then check to see whether true accountability exists in your business. Perhaps this is a symptom of a much deeper disease but that is a whole new issue.

 

Fluid Business Coaches, Andy Sleet and Ray Moore, are on the Fluid Business Podcast discussing accountability in more detail:

Charlotte Richardson-Beck No Comments

FBP 096: Make business a success without sacrificing family life

Running a small business takes a lot of hard work. Whether it’s a start up or a third-generation family business, it’s likely you’ve done more than your fair share of 12-hour days and weekends. With Father's Day soon approaching, Ray Moore and Hugo Heij are talking about why you should focus on achieving a healthy work:life balance.

Read the blog here: thelevelsblog.com/what-price-will-you-pay/

Find out more about Ray Moore's book: fluidbusiness.co.uk/the-levels-book

Our team of professional business coaches share their expert knowledge and experience every single week, empowering you, the business owner, to develop and grow your business the right way.

Join us as we cover core subjects areas in our unique and relaxed way, including: Rapid Growth, Family Business, Team, Efficiency and so much more.